All your questions about 98vip answered here
From deposits to cricket betting, slots, device issues, and responsible gaming — find detailed answers to the most important 98vip questions on this page.
Whether you are new to 98vip or a returning player, it is completely normal to have questions about your account, payments, gameplay, or security. This FAQ page was created to bring together solutions to the most common issues and queries from players in Bangladesh in one place. Read through 20+ questions organised into five sections — and if you still have something on your mind, reach out to our 24/7 support team.
Deposit Questions
98vip currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can use well-known Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. All methods are secure and processed quickly.
The minimum deposit amount is ৳100 for every payment method. Whether you use bKash, Nagad, Rocket, or bank transfer, you can start depositing from ৳100. This has been set with Bangladeshi players in mind, making it easy to get started even on a small budget.
Go to the cashier section at 98vip and select bKash. A bKash number and reference code will appear on screen — send the exact amount to that number using the "Payment" option and make sure to include the reference code. If done correctly, your balance will update within a few minutes.
98vip does not charge any deposit fees on its end. However, bKash, Nagad, or Rocket may apply a small service charge according to their own transaction policies — that is the mobile banking provider's decision. Bank transfers may also carry a small fee depending on the bank. It is worth checking your payment app or bank's terms before making a deposit.
First, check the SMS confirmation from bKash or Nagad to verify the payment went through. If it was successful and your balance has not updated within 15 minutes, contact 98vip's 24/7 live chat with your transaction ID and a screenshot. The support team will verify and resolve the issue promptly.
Slot Questions
RTP stands for Return to Player — it is a theoretical percentage indicating what share of total bets players can expect to get back over a long period of play. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is not a guarantee — results in any single session are completely random. RTP refers to a long-term average.
Free spins are bonus rounds within slot games where players can spin the reels without spending their own balance. They are usually triggered by special scatter symbols. Big wins are possible during free spins, but each round is random — so it is an enjoyable experience, but there is no guarantee of a big win every time.
In progressive jackpot slots, a small portion of every bet is collected to build a growing prize pool. The more people play, the faster the prize grows. When a lucky player hits the right combination, they win the entire prize and the jackpot resets back to zero. The appeal of these games lies in their unpredictable, massive payouts.
On a small budget, low volatility slots are generally the wiser choice — they pay out small wins frequently, so your balance lasts longer. Look for the lowest spin value options and choose games where free spins or bonus rounds trigger more often. Playing gradually without large bets is the budget-friendly approach.
Device & Technical Issues
Yes, 98vip works fully in mobile browsers. There is no need to download a separate app — just open the site from Chrome, Firefox, or Safari on your phone. The site is optimized for mobile screens, so buttons, games, and menus all work in a touch-friendly way.
98vip works well on Android and iOS smartphones, tablets, and desktop computers. Windows, macOS, Android, and iOS are all supported. Older devices or browsers may take slightly longer to load games, but core functionality is available on all devices.
Start by clearing your browser's cache and cookies — this fixes most slow-loading issues. In Chrome, you can do this from Settings > Privacy > Clear Browsing Data. Then refresh the page. If the problem continues, check your internet connection and try a different browser. If none of that helps, reach out via live chat.
If the connection drops, the round's state is saved on the server side. Once you reconnect and log back in, the round will usually resume automatically or show the result. If the outcome of any round is unclear, contact live chat with the time and game name — the support team will check the transaction log and resolve the issue.
Limits & Controls
No. 98vip is for players aged 21 and above only. Age is verified at registration and minors are not permitted to open an account. This is not just a rule — it is the cornerstone of responsible gaming policy. Anyone managing an account on behalf of a minor is also strictly prohibited.
Yes, 98vip gives players the ability to control their own spending limits. You can go to your account settings and set a daily, weekly, or monthly deposit limit. This is an effective way to keep spending in check and is an important part of responsible gaming. Lowering a limit takes effect immediately.
Some warning signs include: continuously playing more to try to recover lost money, being unable to stop playing, hiding your gambling from family or friends, playing to relieve stress rather than for entertainment, and borrowing money to gamble. If any of these sound familiar, it is worth seeking help.
98vip's responsible gaming page has detailed support information. You can also contact our support team directly via live chat or by emailing [email protected] — they will help you confidentially. If you or someone you know is dealing with an addiction problem, seeking professional mental health support is also important.
Yes. If you want to take a break for a while, choose the cooling-off option — this temporarily suspends your account for a set period. For a longer break, you can request self-exclusion. Contact the support team via live chat or email to access these options.
BPL & International Matches
An accumulator bet combines multiple selections, and you win only if all of them are correct. The odds of each selection are multiplied together to form the total odds, so a winning payout can be much higher. However, if any single selection is wrong, the entire bet is lost. You can generally add anywhere from 2 selections upward.
If a match ends as "no result" due to rain or another reason, most bets are generally voided and the stake is refunded. However, certain specific markets — such as runs in the first over — may be settled if that part of the match was completed. The specific conditions can be found on 98vip's betting rules page.
With decimal odds, multiply your stake by the odds to get the total return — this includes your original stake. For example: a ৳100 bet at odds of 2.50 returns ৳250 if it wins (profit of ৳150). Odds below 2.00 indicate a favourite; higher odds indicate an underdog.
Yes, 98vip offers betting on major tournaments including BPL, T20 World Cup, IPL, and international cricket. Bangladesh Tigers matches are naturally especially popular among players. Visit the cricket section to see available matches and markets.
Match Winner is the most straightforward market — you pick which team will win. Top Batsman, Total Runs Over/Under, Man of the Match, and Method of First Wicket are also popular. For example, betting on total runs in a Bangladesh vs India match is a familiar option. With live betting, you can also place bets while the match is in progress.
Still have questions?
Our support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day. Chat with us directly on live chat or reach us by email.
24/7 Live Chat